Shipping & Returns

All our delivery drivers know how to handle your new purchase, whether it’s a carpet and flooring or a brand new divan bed, they’ll make sure it gets to you on time and in perfect condition.
Delivery estimates are given in good faith and we will do our best to ensure your order arrives within the time stated. To find out more about our delivery service you can call us on 02087498101, pop into one of our stores or refer to our Terms and Conditions.
Delivery Costs
There is a standard delivery charge of £39.00 for beds and £29.00 for carpet flooring and laminate flooring purchases. Other Carpet shops in shepherds bush and carpet shops in hammersmith are still charging £29 to £49 for delivery and removals. Floor masters always try to be cheaper than other carpet shops in West London and always match the prices when possible. We have wide range of cheap carpets  There will be one charge only for all the goods on the order. For example, if you buy a laminate as well as carpet flooring you will only need to pay £29 for the delivery of both.
The delivery charge is made to cover the cost of delivery to the customer’s home. Delivery is not charged when a customer is going to collect (or take away) the goods.
Standard carpet flooring and Vinyl Deliveries
Orders for carpet flooring and vinyl will be dispatched to your nearest FloorMaster store, who will call you once your goods have been received to arrange delivery and fitting (if applicable).

Standard Carpet and Flooring & Rug delivery

Orders for rugs will be dispatched directly from our suppliers. All rug deliveries require a signature.
If you’re not at home when your rug is delivered the courier will leave a card with his details and how to arrange re-delivery. If you have not responded within 7 days, your rug will be returned to us and you may incur additional postage charges.
Orders for laminate flooring will be delivered to you directly from our suppliers. If you have chosen to have your laminate flooring fitted you will be contacted to arrange a fitting date once your goods are ready to be dispatched.
Standard Divan, Bed Frame, Kids Beds, Mattress and Headboard Deliveries
Items such as our hand-made products and bed frames are made or selected to order and delivered direct to your home from our national Distribution Centre.
When your order arrives at our Distribution Centre, you’ll be contacted by a member of the Booking Team. You can then arrange what day of the week is best for you and whether you’d like your item delivered in the morning or afternoon. To make sure we can deliver ultimate convenience as well as great products, we also call you half an hour before we deliver, should you wish.
We don’t expect you to struggle upstairs with your new purchase, that’s why we’ll gladly put your new item in any room of your choice.
If you’ve bought a divan set and mattress from us, our delivery team is more than happy to assemble your new purchase, making life even easier.
As FloorMaster, we certainly don’t expect you to get rid of the leftover rubbish and packaging yourself. So, we’ll try tidy up all the wrapping and packaging and take it away with us to be recycled.
*Please note all delivery times given online are estimations only.

Fast Delivery
Read about our Fast Delivery options.
In the event that we have not been able to deliver your goods due to you not being at home, please note that you may incur additional charges to arrange re-delivery.